Pony Express Service - (586) 337-3300

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Frequently Asked Questions (FAQs)

1.  How long before my mailbox is installed after placing my order?

2.  Does anyone have to be home during an installation?

3.  Will the installer be asking for use of utilities from my home such as water or electricity?

4.  Do you install the mailbox posts in cement?

5.  What is the warranty on my mailbox?

6.  What is included with my mailbox installation.

7.  What are your methods of payment?

8.  Will my personal information be shared to others?

9.  Is your company licensed and insured?

 

 

1.  How long before my mailbox is installed after placing my order?

Upon receipt of payment, we will schedule your installation immediately and an installer should be out within the week.

 

2.  Does anyone have to be home during an installation? 

No – If  payment arrangements have been made in advance,  you need not be present.

 

3.  Will the installer be asking for use of utilities from my home such as water or electricity? 

 No - Our trucks are totally self contained.

 

4.  Do you install the mailbox posts in cement?

Yes.  Cement keeps the post straight and solid for years to come.  Cement also prolongs the life of a wooden post by keeping moisture and insects from damaging the post
.

 

5.  What is the warranty on my mailbox? 

We offer a one year warranty against defects in materials and workmanship.  However, we do not assume responsibility for any damage that may be caused after the mailbox is installed; including, but not limited to, damage from snow plows, acts of vandalism, vehicle damage, etc.

 

6.  What is included with my mailbox installation.

We will remove your old standard mailbox,  install your new mailbox in cement, clean work site when job is complete, and dispose of your old mailbox.  ADDITIONAL CHARGES WILL BE APPLIED FOR REMOVAL OF ANYTHING OTHER THAN STANDARD MAILBOX POSTS (I.E. BRICK, STONE, MASONRY, ETC.)   PLEASE NOTIFY US WHEN PLACING YOUR ORDER AS TO WHETHER YOU HAVE ANY OF THESE TYPES OF MAILBOXES FOR REMOVAL. 

 

7.  What are your methods of payment? 

We accept cash, check, money order, Visa and MasterCard.

 

8.  Will my personal information be shared to others? 

We do not sell, trade or rent your personal information to others.

 

9.  Is your company licensed and insured? 

Yes.                

 

 

Hmmmmm?Still have questions?  Please feel free to call us at (586) 337-3300
 or email us at mail@ponyexpressservices.com

 

 

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